Returns

You have 14 days from day of delivery to request a return.

If you need to return a product purchased from Eden Audio then you have 14 calendar days to do so. The returned goods must be in perfect condition with no signs of usage (this includes the retail box) resalable state and any goods or accessories that accompany the returned product must also come back to us. 

14-30 days  We offer exchange for another item or credit.

30-40 days  We consider this a loan unit and will charge 25% loan fee upon return.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Return must arrive back to use in perfect condition, this means all accessorises and the retail box must be perfect, failure to meet these requirements will result in a 15% fee. We also strongly recommend insuring the item

Cancellations: If you decide to cancel your order you will be charged a cancellation fee of 3.5% as charged by the processing company.

There is no refund on credit card processing fees, such as those fees incurred with paypal or stripe.

Sealed boxes. If you have broken the seal on a product/s that comes sealed, and used the item we charge a 10% loss of value fee.

There is no refund on:

Earphones - Due to hygiene reasons we do not except returns unless sealed

Headphones - Once used we still except returns but charge a 15% fee for a return due to hygiene reasons

Ex demo, discounted, on sale or special orders and cables that are cut to customers choice of length.

Eden Audio reserve the right to remove/not sell to buyers who abuse the return process.

Please post returns to the following address:

Eden Audio,

80 Burge Meadow

Cotford St Luke

Taunton TA4 1QW

Somerset

United Kingdom

Product added to wishlist
Product added to compare.

To provide you with the best possible experience, we use cookies and similar technologies. Some cookies are necessary to make our website work and cannot be refused. In turn, we use cookies to measure and obtain statistical data about the navigation of the users.