Privacy

At Eden Audio we are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you via our website.

You may opt out of receiving information from us at any time by email, telephone, or post:

Email – adam@edenaudio.uk

Telephone – 01823 806532

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

USE AND COLLECTION OF PERSONAL INFORMATION

In general you can visit the Eden audio website without telling us who you are and without revealing any information about yourself.

However, there are areas of our website where we do gather data as follows:

If you submit an enquiry via our website you will be asked to provide certain information, including name, e-mail address and contact number.

If you register on our website to receive newsletters from us you will be asked to provide your name and e-mail address.

We will store this data and hold it via our externally hosted server.

We may use information that you provide:

To register you with our website and to administer it;

To deal with your enquiry which may include contacting your directly and supplying quotations and further information about our services

To send you newsletters if you have opted in to receive them;

For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

When a customer signs up for an account, no matter whether they're purchasing or not, our website will store the details they have provided. The minimum amount of data this will contain is the customer's email address, password (which is encrypted), the date they registered and the date they last visited. If the User created the account themselves, then it will also contain the IP address and Host Name they used the last time they logged in. If the customer types in further information, such as their address and telephone number, this will also be stored on their account.

When a User places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, will be stored within the order. The other information that is stored is as follows:

their IP address, its host name and its country location

the type of device they used, such as mobile or desktop

the date and time they ordered

their payment method

how much they paid

the shipping method

any activity on the order, such as the date and time the order was completed by our staff

whether they are a new customer, a returning one or a guest

the products they ordered

We collect information directly from you in a number of ways. One way is through our use of “cookies”. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

We use cookies generated by Prestashop in order to manage user logins and other core administrative features. These are considered essential for the operation of this website.

We also use Google Analytics to track visitor data trends and general usage statistics. We do not collect any personal information via these cookies other than your IP address. This information is automatically deleted after 14 months following your last visit to our website. These are non-essential cookies.

The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site may not work. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit http://www.allaboutcookies.org.

SECURITY

We endeavour to take all reasonable steps to protect your personal information However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

GENERAL

You have the right to see personal data (as defined in current data protection legislation including GDPR) that we keep about you upon receipt of a written request.

In the event that you wish to complain about how we have handled your personal data you may also make a formal complaint in writing and we will look in to your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the ICO and file a complaint with them https://ico.org.uk/concerns/handling/

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.