In Eden Audio we hate spammers and receiving spam. We never send or sell your details to 3rd parties, the only reason we need your information such as email address and telephone number is to contact you in case of problems or it is required by the courier companies we use.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

What Data We Store When a customer signs up for an account, no matter whether they're purchasing or not, our website will store the details they have provided.. If the account is created by our staff, the minimum amount of data this will contain is the customer's email address, password (which is encrypted), the date they registered and the date they last visited. If the User created the account themselves, then it will also contain the IP address and Host Name they used the last time they logged in. If the customer types in further information, such as their address and telephone number, this will also be stored on their account. When a User places an order, the information they enter, such as their name, email address, billing address, delivery address, telephone number, company name, will be stored within the order. The other information that is stored is as follows: their IP address, its host name and its country location the type of device they used, such as mobile or desktop the date and time they ordered their payment method how much they paid the shipping method the number of loyalty points they earned, if applicable any activity on the order, such as the date and time the order was completed by our staff whether they are a new customer, a returning one or a guest the products they ordered

Please note: No payment information, such as credit card number, is ever stored within our site or our systems servers. This information is always stored separately by our payment provider(s).

We use this data to enable us to process your order with the shipping companies or broker.

We do not send news letters or offers directly to you. The only time we contact you is when there may be a problem with your order.


We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit for detailed guidance.

 Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.) First Party Cookies More information on session cookies and what they are used for at Third Party Cookies These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. Cookies are currently set by **LinkedIn, Twitter, Facebook, Google+ and Pinterest. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website.

You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.

Shopping Cart

We use a session cookie to remember your log-in for you and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. p| Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

The right to access All Users who have created an account on our website can access the data wehold about them by logging into their account. Information such as your IP address and the last time they logged in is not viewable here, but is stored within your user account within the admin console. You can request to see this at any time and we will comply within 48 hours. Customers who checkout using Guest Checkout will not be able to access their data via an account on your website. Therefore, we will provide details of the data we store for them within their order, if they request to see it.

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