Shipments and returns
When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically based on the lowest price of the shippers service depending on where you live. You will always be able to see these charges before submitting your order. All delivery times scales are subject to product availability. Small parcels under 2 kilos may be delivered by Royal mail or myhermes depending on the size. Royal Mail For small items that fit in the post box we use this service. MyHermes For international orders we only ship to the EU. We will ship with either Royal mail for small items, for larger items we ship with DPD, UPS, or Parcelforce Returns If you need to return a product purchased from Eden Audio then you have 14 calendar days to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. There are no returns for cables that have been cut to size. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please post returns to the following address: Eden Audio 80 Burge Meadow Cotford St Luke TA4 1QW Somerset United Kingdom
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. .
Boxes are amply sized and your items are well-protected.